If you are not completely satisfied with your handcrafted product(s), we will gladly accept returns or exchanges on all items within 14 days of original purchase—monogrammed items are not eligible for refund or exchange. All sales on monogrammed items are final. All items must be returned in original condition to qualify for a refund or exchange. Tags must be attached to items. A refund or exchange may not be granted if the items show wear, damage, or are missing tags. Please allow 5 to 7 business days to process your exchange or refund from the date items are received. Refunds will be credited to the original form of payment. You will receive an email notification of the return or exchange when processed. Please note that shipping charges are non-refundable. We are not responsible for any misplaced packages during shipping.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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